Why choose a mediator or arbitrator with 1st hand veterinary and  experience?
There are a number of reasons why it makes sense to have a veterinary trained professional assist in resolving your dispute.

 Specialistknowledge of this field means we understand:

  • The expectations of clients

  • That pets are “members of the family” and should be treated with compassion

  • The pressures on veterinary staff both physically and mentally

  • The emotionally charged environment

  • The long hours culture and the need for balance with personal life

  • Animal Welfare Issues

  • The difference between working in Private Practice, for a Referral Practice, University or Animal Charity.

  • Breeder Concerns

  • Animal related law and regulations 

  • The financial and legal considerations for the veterinary profession

  • Veterinary business models

What are the main sources of differences or disputes within the Veterinary profession?


  • Clients or staff not being kept informed

  • Perceived poor customer services or delay

  • Unfulfilled client or staff expectations

How can Inspired Resolution Help?

Veterinary Mediation 

Mediation provides an opportunity for parties to get to the heart of a problem and think laterally about the ways a difference can be resolved to create a win win situation. Mediation can work in many situations for example: bill disputes, breakdown in communications, employment issues, partnership disputes, general grievances etc.

Veterinary Conciliation

Conciliation is very similar to Mediation but the Conciliator may make suggestions to bring the parties closer together. The process is often conducted over the telephone and is great for busy clients and vets to resolve their differences with the support of the an impartial third party.

Veterinary Arbitration  

Where Mediation has not produced a satisfactory outcome the parties may resort to arbitration rather than going to the courts.Within a veterinary context Arbitration is more common where it has been provided for in a contract for example a partnership agreement or horse purchase agreement. However parties are free to enter into arbitration in other instances by agreement after the dispute has arisen. This is called “Ad Hoc Arbitration”.

Equine Disputes

We assist parties to resolve a number of different equine related cases by Mediation or Arbitration for example:

  • Horse purchase

  • Disputed bills and fees

  • Insurance claims

  • Personal injury and riding accidents

  • Animal Act 1971 claims

  • Veterinary Negligence

  • Loan, livery, grazing, stud, syndicate agreements

To find out more please ruth.fenton@inspiredresolution.com

Veterinary and EquESTRIAN Disputes